An online training resource, developed by Laura Hatch, a Dental Office Manager, offers first-hand knowledge and expertise designed to help improve all the day-to-day operations and create the ultimate customer service culture within your practice.
WHY WE STARTED
Laura witnessed first-hand what was missing from the front office of dental practices – training. After twelve years as an office manager and two fee-for-service scratch dental practices, Laura sought to bring resources to dental practices like hers. Together with her best friend, Janelle Storck and Business Partner, Mark Nichols, Front Office Rocks was born.
Our live training seminars will encompass a wide range of topics including:
Creating the ultimate customer service culture
Establishing good control over the entire practice
Steps to converting phone calls to new patient appointments
Handling insurance questions
How to reduce stress at the office
Eliminating no-shows & cancellations
Our front office seminars are based on real-life proven experiences. Our training is realistic, entertaining, and easy to implement and unlike other dental seminars, we cover all aspects of a dental front office.